Client Services
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RJM has the following aims in regard to client service:
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To maximise all existing opportunities
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To create new opportunities
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To ensure a personal, hands-on relationship is created with RJM
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To ensure strong relationships exist for RJM's media and entertainment clients with their respective employers and all other potential media or income-generating outlets
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To deliver an enhanced lifestyle to the client built on:
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Clearly defined goals
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Financial security
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Family support services
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Communication
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For RJM's younger sport clients, create a mentor group to assist the development of relationships, both business and personal, which will secure a well-planned life beyond sport
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To ensure ownership by the client of their image, copyright and intellectual property
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To plan and manage positive media exposure in both domestic and international markets.
​In assessing management options, we see the following as the key issues all our clients have raised on management.
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The client wants to speak to and be managed by the principals of the company, not an ‘account manager’.
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The client wants his/her manager to establish and maintain close working relations with sponsors through regular contact (not just at contract renewal time).
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The client wants due diligence to be conducted on all business opportunities prior to entering any agreements.
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The client requires his/her manager to place the client's needs and wishes before the financial goals of the management company.
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The client requires management that will provide strong guidance, training and direction in good times and bad – honesty and maturity in the client/manager relationship.
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The client requires his/her management to take a strategic perspective based on longevity, equity and copyright.
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The client requires his/her management company to create a caring attitude towards the client’s personal needs
We are structured at RJM to react in a positive way to all these needs.
